如今，这样的场景很常见. Lines of people waiting to pay in a restaurant, retail establishment, or grocery store. Tempers flare. Customers yell at staff and wonder why there’s only one person checking people out. 你的员工会想:“谁需要这个?” and they’re not wrong. 他们觉得工作过度，不受重视. 顾客要求很高，声音很大. 顾客发誓不会再来. 这对每个人来说都很糟糕.
 
那么，你能做些什么来确保它不会在你的企业中发生呢?
 
Dealing with angry people during a staffing shortage is not easy, 尤其是一个问题引发了另一个问题. 人们生气是因为他们必须等待. 人们不得不等待，因为你人手不足. No one wants to work in an environment filled with angry people.
 
这里有一些你可以做的事情来缓解这种情况.
 
把人放在需要他们的地方作为经理或老板, 当你人手不足的时候，你总是在评估需要做什么，谁在做这些事. 确保你在最关键的面向客户的位置上有人，并根据需要从其他领域调来他们, 即使只有几分钟.
 
Ensure your employees feel empowered to help one another with overflow. 如果他们值班的话, for instance, 在你的零售机构，确保他们知道你很感激他们在收银台排队时帮忙. 这意味着你需要花时间对每个人进行交叉培训，并确保他们在适当的情况下在商店/业务的各个领域都能舒适地工作.
 
强调每个人都是经理通常当人们不满时，他们会要求见经理. 虽然有些决定只有管理者才能做, 帮助你的员工有足够的信心在这些情况下掌控局面，并坚持他们是决策者. They can reiterate that the manager issued the protocols they are following.
 
每次需要经理的时候他们都会打电话给你, 客户很快就知道他们正在与之打交道的人在员工表上是一个低级别的人，并且不再觉得有必要听他们的. 你也在奖励对员工不利的行为.
 
在你的员工中达到这种程度的信心意味着你已经训练他们做决定，他们知道他们有什么自由来帮助你的客户. Help them understand what rules may be broken or stretched and which ones are absolutes.
 
解释情况虽然你永远不想为还没有发生的事情道歉, it is a good idea to remind everyone that you are doing your best. In fact, you may even want to add a “be kind message” to your help wanted posters. Explain that if they want things to be processed quicker, you would love additional help. Using a little humor can go a long way to diffuse difficult situations.
 
Play Good MusicIf you have the right staff and it fits your business, try playing some good tunes; the type of music that gets people moving. Encourage your staff to sing or invite others to burst out into song or dance. 这听起来可能有点傻，但当收音机里响起《威尼斯wns888app下载》这首歌时，你很难心情不好.
 
Speaking of sounds…
 
用声音抚慰他们人类的声音可以影响情绪. 抱怨的声音会让顾客感到不安，而大声的声音会让他们感觉更好斗. With a confident, soothing voice you can make people feel understood and less prone to anger.
 
This hiring crisis is a challenging time for managers, staff, and owners. 就在每个人都想出去享受生活的时候, 他们最喜欢的企业正在努力招聘. Some have had to shut down because they don’t have enough employees to operate. These tips will help you calm tempers until things can return to normal employment.
 

Recreation
 PUBLIC SURVEY
这个调查是你告诉特纳县娱乐工作人员你对什么样的娱乐活动感兴趣的机会.
你的观点很重要，让我们更好地了解特纳县居民对这些问题的看法.
请记住，我们感兴趣的是 everyone’s responses, 不仅仅是频繁的参与者.
3种方法来完成这个调查.
1)把这篇文章撕下来，寄回给: County Annex building   Monday-Friday-9:00am-4:00p.m.
2) Online at turnercountygeorgia.com
3)Pick one up at County Annex building       Monday-Friday-9:00am-4:00p.m.
县附属大楼位于208 E. College Ashburn, GA
感谢您的时间和帮助! 请不迟于 February 10, 2017
If you have any questions or comments about this survey please contact me by email, vriggins@turnercountygeorgia.com or (229)5675223
 
What is your Income?
家庭年收入(请选一)
 每年少于20,000 ()
每年20,000至50,000 ()
每年50,000至100,000 ()      
每年100,000及以上()
 
When were, you born?   19____           
 
Are you
 男、女(第一圈)
 
你如何描述你的种族背景?
白人，非西班牙裔/拉丁裔()
拉丁美洲裔                                     (  )
黑人或非裔美国人()
美洲原住民或阿拉斯加原住民()
其他 :________________________
不愿意说                                        (   )
 
Self-Administered                    10 Questions                     5 Minutes
(Please circle one)
你想参加什么活动?
1.Travel-how many miles would you want to travel for Recreational services?___________
2.What kinds of services would you like to see at Turner County Recreation?____________
(Example:  Outdoor; 散步，慢跑，运动:  Indoor; 有氧运动、陶瓷、工艺)
3.Which of the options below will play a role in making your decision?
(Rank 1-7; 1 Very 对我的决策很重要  -  7 在我做决定时不重要)
A.Type of service ____
B.Time of service____
C.Distance of service____
D.Price____
E.设施的清洁度和状况____
F.教育activities_____
G.休闲activities_____
4.爱好你愿意分享 ______________________      
的名字 ______________________ 电话 _________________
5.How do you think your participation in Recreation will change over the next 5 years?
6.Do anyone in your household currently participate in any of the below activities?
青年足球 (  )        青少年篮球 (  )       青年足球 (  )        青年棒球()
7.Do anyone in your household participate in Turner County  yes (   )   No (   )
8.如果没有，你参加的是哪个国家 ?____________
9.你为什么不参与特纳县的调查了? _________
10.是什么让你回到特纳县娱乐中心
评论 : _____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________
感谢您参与本次调查.
在Facebook上喜欢我们的还有:特纳县娱乐部门 
​

We are so proud to live in a community where the American Legion Post 98, 阿什本建筑供应, 道格休斯害虫控制公司的道格休斯愿意站出来，帮助这位老兵选择回家. Stories like this are what makes Turner County such a special community to call home.


阿什本邮报98号的成员约翰·亨利·费尔顿(日本人)一直无法从养老院回家，直到他找到了进出位于乔治亚大道L号165号的家的方法ot E8. 98后的成员迈克·吉哈根和沃伦·丹尼尔开始研究如何建造坡道. Geoghagan, Daniell, & Joe Rowan visited the site where the ramp would need to be built. Mr. 丹尼尔为坡道画了一套平面图. 这个想法被带到军团成员的下一次会议上，由在场的成员提出并投票表决. 会员们批准修建坡道. Legionnaire Doug Hughes took it on to see how the building material could be obtained. 道格去了阿什本建筑供应公司，和那里的管理人员谈了谈帮助这位老兵回家的事. Mr. Hughes (Doug & Pegi Hughes)“Hughes Pest Control”的所有者与“Ashburn Builders Supply”一起分摊材料的成本.
On Tuesday September 20, 来自98后的志愿者乔·罗文和他的儿子卡梅隆在工地与沃伦·丹尼尔会面，并开始建造坡道. 完工的坡道花了两天半的时间. 98邮政成员的工作以及慷慨捐赠的物资将使退伍军人“日本人”费尔顿能够回家，并能够安全地进出他的家."

你和我们一样兴奋吗? We can't wait to have our pictures taken with Santa in Elrod Park!